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Insurance

Managing general agents and underwriters

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MGAs and MGUs underwrite, price and bind insurance policies on behalf of carriers under delegated authority, and often handle claims too. The carrier or reinsurer keeps the underwriting risk, and the MGA earns commissions and fees.

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Workflows to evaluate

Our proposed starting points. Results are not verified.

  • Carrier reporting

    Prepare bordereaux and premium reports and flag records that do not match policy or premium data.

    Inputs to confirm
    Policy records, premium data and each carrier’s reporting format.
    Human review
    The reporting owner resolves exceptions and approves the submission.
    Measure
    Reporting cycle time and carrier audit findings.

    Why: The brief cites carriers exiting programs on poor performance. Clean reporting helps keep capacity after a sale. Diligence risks →

  • Submission clearance

    Extract submission details and flag risks that fall outside the delegated authority guidelines.

    Inputs to confirm
    Submissions and the current guidelines for each carrier.
    Human review
    An underwriter makes every binding decision and handles referrals.
    Measure
    Quote turnaround and out-of-authority risks caught before binding.

    Why: The brief places much of the work in applying written carrier guidelines to submissions. Where AI changes the cost base →

Where AI changes the cost base

AI operating leverage: High. Labor is the biggest cost and much of the work applies written carrier guidelines to submissions, bordereaux and claims. Our view

  • Much of the work is applying carrier underwriting guidelines to submissions. Clearing, rating, quoting and binding small commercial risks follows written rules and is a good fit for automation.

    Our view

  • Back-office work is document heavy. Bordereaux reporting to carriers, premium accounting, carrier audits and first-notice claims intake all repeat across every carrier relationship.

    Our view

  • Adoption is still early. The TMPAA study found that about 28% of program administrators have a dedicated AI budget.

    Source: Insurance Journal (reporting TMPAA State of Program Business Study 2025), Dec 1, 2025

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